Terms & Conditions

All materials supplied to us during the production of the website are deleted after the order has been completed (unless otherwise requested).

Our liability for services provided by us is limited to the price paid for the relevant service.


If you have opted for hosting the first annual payment is due at the time of registration, unless otherwise agreed (deposit payment). This payment is repeated each year, on the anniversary of the annual submission date from that point onwards, until the account is closed by the cancellation.

To cancel your hosting please contact support at support@accuratewebsites.co.uk, cancellation must be made 7 days in advance.

If payments remain unpaid, we will write you a 14-day notice to pay. If payment is not made within this period, a late payment fee of £25+vat will be charged.

If your hosting payment becomes very late (more than 21 days) and we have tried to contact you more than once to settle the bill, we have the right to close your account.

If your account is closed due to non-payment / late payment, you must first settle the balance on your account before reactivation.

We reserve the right to pass on any charges we incur as a result of late, rejected payments. If the payment should have been charged-back, a charge of £25+vat will be applied to your account. The same rules apply to the domain fee.

To request cancellation of automatic payments, please contact our customer service department via email. This will only be done with your permission.

In the event that 2 months have passed since the build due to lack of text from the client, the site will be considered terminated and subsequent text additions will incur a fee of £50 + vat.

Reactivation of closed accounts through cancellation by the client or automatic cancellation due to non-payment will be subject to a £50+vat reactivation fee.

Once an account has been closed, we do not guarantee that the service can be reinstated as data from inactive accounts is periodically deleted from our databases.

You can cancel your order on the website while we start construction on the site and lose half the cost. However, if you wish to cancel when the initial design has been produced, you will then be responsible for the full balance of the site build and any other charges agreed in the order. However, we are unable to refund the hosting fees.


Until the website is launched, the domain name provided during initial discussions is not confirmed. The availability check is an indication of the availability at that time and we cannot guarantee that someone will not purchase the site before you do. For this reason, we recommend that you pay as soon as possible.

Each website package includes one domain name, which we will register for you. Some domains may incur additional fees, but we will inform you before registration so that you can consider this and we will suggest a more advantageous name.

Domains that have been registered externally can be transferred to our servers. We will help you set up 1 domain. Additional domain names cost £15+vat per year for standard domains or more for custom domains. For non-standard domains, we will advise on costs.

A small “Website Design by Accurate Websites” link may appear at the bottom of your website pages. This helps us promote our services. We can remove it if you wish, but this will incur an additional fee (£30).


The Agency warrants that it shall perform the Services in accordance with the Purchase Order with reasonable care and skill so as to comply in all material respects with the Specification.

The Agency shall use all reasonable endeavours to meet the performance dates set out in the Order, the maximum waiting time for the website is 2 months. The Agency shall not be liable for delays in the delivery of the Services caused by Force Majeure or the Customer’s failure to provide the Agency with adequate delivery or other instructions in relation to the delivery of the Services. this automatically extends the waiting time.

We work on Business Days (a reduced working time on a Saturday, Sunday off or public holiday) when banks in London are open for business.

Reference start dates for calculating lead-times start from the first working day after we accept the project. For example, if an Online Presence Package is submitted at 11 pm on Friday, work will start on Monday.


The Client shall provide the Agency with assistance and technical information, as reasonably required by the Agency, in a timely manner to facilitate the execution of the Order in accordance with any estimated delivery dates or milestones.

We are not responsible for errors such as spelling mistakes or inaccurate contact details after the service has been provided, nor do we proofread content. We try to take care of this from our side, but the ultimate responsibility lies with you.

We provide finished digital copies of designs such as business cards, logos and flyers:  We do not provide editable files (e.g. Photoshop, Illustrator). We can edit these designs in the future on request for an additional fee.

The fee for writing content that we commission on your behalf for your website is for a maximum of 520 words per page. If more characters are required, additional charges will apply.

Our company does not print. We are not responsible if printed items do not accurately reflect the colour, quality or contain errors, this is between you and the printing house.

It is the client’s responsibility to inform the Agency immediately of changes to domain names, websites, technical configuration and any other relevant information regarding the technical infrastructure that may affect the services provided by the Agency.

Although every effort has been made to provide accurate estimates, the Agency reserves the right to amend any estimate according to the individual needs of the Client.

The Client will pay any invoice submitted by the Agency within 14 Business Days of the invoice date and in cleared funds in accordance. Services for monthly Search Engine Optimisation packages to be paid by direct debit will commence upon receipt of each payment.

A fee of £10 (to cover administration costs and not as a penalty) will be charged by the Agency for each reminder of overdue payment sent to the client.

If the Client subsequently requests the Agency to complete the work in less time than specified in the Work Order, the Agency reserves the right to charge additional money to prioritise such projects ahead of previously scheduled work.


Complaints about delays or breaches of the Contract shall be made immediately after the time when the Client became aware or should have become aware of the matter. If the Client fails to bring a defect to the Agency’s attention (unless by its very nature it cannot be discovered within such time) within 48 hours, the Client shall be deemed to have accepted the Services and shall not be entitled to claim for delays or breach of Contract.


The Agency is not responsible for URLs rejected or excluded by a search engine for any reason. If the Client fails to implement some or all of the Agency’s recommendations, the Agency shall have no liability for the lack of success experienced by the Client in connection with the Services.

Any remedial work will be billed separately to the Client in accordance with these Terms and Conditions or (at the Agency’s option) the Agency’s price list in force at the time.

The Agency shall not be liable for changes made without notice by the Client or any third party employed by the Client to domain names, websites, links, technical configuration etc. and affecting the Services provided by the Agency. The preceding or subsequent adaptation work required as a result of such changes will be charged to the Client in accordance with these Terms and Conditions or on the basis of the Agency’s price list in force at the Agency’s discretion at the time.


It is the Client’s responsibility to ensure that it has the right to exercise all intellectual property rights when providing the Agency with text/images etc.

If we have reasonable evidence of illegal activities or attempts to defraud/impersonate other parties we reserve the right to suspend for investigation and ultimately close any account.

The Client shall indemnify the Agency against all damages, losses and expenses incurred or suffered by the Agency as a result of the Materials that the Client has submitted or approved being contrary to law, morality, marketing principles or any actions that infringe the intellectual property rights of third parties.

The Customer grants the Agency a licence to use and display its logo and website etc. on the Agency’s website, other marketing materials for the purpose of displaying its portfolio.

Each party agrees to comply with their obligations under the Data Protection Act 1998.


Neither party shall be liable for a Force Majeure Event.

Notwithstanding any other provision of these Conditions, either party shall be entitled to terminate the Contract without liability to the other party by giving written notice to the other party in the event that the performance of the Contract is impeded for more than 6 months by reason of a Force Majeure Event.


The Agency and the Client shall attempt to resolve any dispute arising between them, including disputes as to the existence or validity of the Contract by negotiation, provided that either party shall be entitled at all times to exercise any other remedy, including by legal action.

The Contract shall be governed by and construed in accordance with English law and the parties hereby agree to submit to the non-exclusive jurisdiction of the English courts.

We want to make sure that each of our employees is treated well. Their safety is of paramount importance to us, so threats, swearing or rude behaviour will not be tolerated. Such behaviour will result in immediate termination (with loss of all money you have paid).

By making a payment, you agree to the above conditions.